Member Policies

Please Review the Following Policies for Our Member Program on CityDealsNetworkFL.com

MEMBER PROGRAM POLICIES +

MEMBER PROGRAM OVERVIEW

CityDealsNetworkFL.com (CDN) is an innovative high tech and mobile friendly deal and event site for SW Florida designed to connect local businesses with their largest mobile local market to generate leads and customers, enhance their branding and reputation, and substantially increase their market share. Through advanced technology, tools and strategies, participating businesses can effectively reach and convert a rapidly growing volume of local leads at an affordable cost. Along with ongoing marketing and advertising by CDN, powerful applications allow members to login, manage their own deals and events and promote them through easy systems that integrate with the site's targeted email and SMS opt-in lists.

Three affordable levels of membership give members a powerful mobile friendly online presence consisting of:

  • A highly flexible deal page for generating leads, selling products or building an opt-in email list.
  • The ability to sell multiple products in the Site’s Marketplace.
  • The ability to create and promote live and webinar events that are converted into YouTube video.
  • Use of an easy coupon generator.
  • Featured member and bio page options.
  • A YouTube recorded Google Hangout interview.

Members have opportunities to generate leads and customers by:

  • Promoting their own deals, events and contests to their own customers and prospects.
  • Promoting their own deals, events and contests through the Site’s email blast and SMS system.
  • Selling products in the Marketplace.
  • Getting appointments through deal page and bio page options.
  • Promoting their unique QR code that drives traffic directly to their deal page.
  • Building an email opt-in list that is exclusive for the Member.
  • Creating and sending coupons as event sharing incentives, and through email, SMS and/or the Member’s deal page.
  • Creating and reposting webinars (as video) that play through a powerful and engaging portal and build a list of subscribers for the Member each time.
  • Keyword searches that drive traffic based on the Member’s use of relevant keyword tags in their deal page, bio page and product descriptions.
  • Sponsoring site wide text to win contests.
  • Receiving traffic from multiple areas of the Site.
  • Social sharing tools that make it easy for visitors to share content.
  • Participating in targeted banner advertising.
  • Receiving exposure through ongoing promotion of the Site, deal categories, events and the Marketplace through Facebook, Twitter, Google Plus, and YouTube marketing and advertising.

The project's high standards for Member participation is designed to appeal to visitors, produce Site traffic and increase conversions for members. Membership requires a positive online reputation defined by Google Plus, Facebook and/or Yelp star ratings and reviews. High standards for reputation of members assures quality of the website's brand, high volume traffic, high converting traffic, and an elevated status for all participating members.

MEMBERSHIP TERMS & CONDITIONS

Your participation as a business member in the Membership Program on CityDealsNetworkFL.com, implies that you, the “Member,” agree to all of the following Membership Terms and Conditions on CityDealsNetworkFL.com, the “Site,” where online marketing and promotional services by the Site are provided for Members within the Site who provide products and/or service within The SW Florida area, henceforth called “The Marketing Region,” and defined as Marco Island, Naples, Bonita Springs, Estero, Fort Myers Beach, Fort Myers, Sanibel-Captiva Islands and/or Cape Coral.

Purpose of Membership:

The Site is a mobile friendly online local business deal, event and contest promotion site with advanced technology, tools and strategies for local business lead generation. Through a 3-tier member program in CityDealsNetwork (CDN), Members can effectively reach and convert a rapidly growing volume of local leads at an affordable cost.  Along with ongoing promotion by CDN, powerful integrations are designed to increase a Member's leads, sales, revenue and ROI; strengthen their brand and reputation, and help them to achieve sustainable business growth. Members must maintain a reputable local business within the SW Florida area and provide products and/or services within The Marketing Region. Reputation is defined by an average of 4 star ratings and associated positive reviews in any or all of these sites: Google + Local, Facebook, or Yelp. A dominance of negative reviews in one or more sites will disqualify the business owner from the CDN Member Program.

Membership Levels:

Members must choose one of three tiered levels of membership, Bronze, Silver and Gold in “Packages” that afford varying access to lead generation, sales, marketing, branding, and promotional strategies through dynamic deal pages, bio pages, featured deals, featured member status, coupons, a marketplace, live and webinar events, and use of opt-in targeted SMS and email marketing lists generated through the Site’s promotional activities.

Members are enrolled for one calendar year beginning at the time of agreement and package purchase. Members may cancel only after their 12-month membership period unless the Site has substantially failed to provide the Service as described and has not resolved technical problems on the Site within 5 consecutive business days. To cancel after the contract period, members must provide written notice of cancellation within the Member support center with a 30-day notice of intent to terminate (this may be one month prior to their contract ending date). Members have the option to renew their agreement for each consecutive 12-month period and continue to pay the same monthly fees. Otherwise, membership continues indefinitely but are subject to current member fees for the member package of enrollment. Should a member cancel and wish to reapply, they are subject to approval and member fees that are current at that time. Data from a cancelled member will be purged from the database and new data will be required by the Member for re-enrollment.

Members may upgrade their membership at any time and immediately gain access to all services within their upgraded package. Once a package is upgraded, Members may not downgrade to a lower level package within 12 calendar months. Upgrading a package extends the term of membership by 12 calendar months from the time of upgrade.

All Members may purchase via a shopping cart within the Site, additional add-on services with availability based on their package.

Member Requirements:

Members are local businesses who do business within SW Florida (Marco Island, Naples, Bonita Springs, Estero, Fort Myers Beach, Fort Myers, Sanibel-Captiva Islands, and/or Cape Coral) and are:

  1. Invited to become a member based on their positive reputation as defined by 5 or more 4-5 star ratings and reviews through a business presence in any or all of these websites: Google + Local, Facebook and/or Yelp.
  2. Required to maintain a positive reputation in their social media sites as a validation of their trustworthiness with customers.
  3. Required to keep their deals on the site current, honor the terms of their deals with customers, and promptly and positively respond to valid customer disputes.
  4. Required to promote the site to their own customers and prospects by distributing marketing collateral supplied to them by the Site and digital documents that they may print and distribute.
  5. Required to pay a monthly fee for their Package charged automatically for a contract period of 12 calendar months with options to renew without an increase in member fees for their package level.
  6. Required to pay any add-on charges they choose within the Site for enhancement of their membership. Members pay the current add-on fees for services they purchase.
  7. Required to maintain a PayPal business account for selling products in the CDN Marketplace. This may be a PayPal free account. Payments to the member for product sales will be paid to the member's PayPal account.

All fees paid to CDN for membership and addon services by members will be processed through CDN PayPal merchant account. Members may choose PayPal or any of the payment method alternatives provided through PayPal at their payment gateway.

Members who do not comply with these terms and requirements may be terminated and will be ineligible for a refund for the remainder of their contract period.

Member Deal Pages

All Members have their own “Deal Page” that they manage from an admin area via a unique login. Deal Pages afford member options for creating and displaying one type of deal at a time. They can sell product deals, get appointment requests, get inquiries, give coupons, promote events, or build an opt-in email list.

  1. When creating their initial Deal Page, the Member enters a unique username that automatically and permanently creates their Deal Page URL or permalink. That permalink (URL) always displays whatever deal is current for that Member.
  2. When the permalink is created, the system also automatically makes a unique QR code available within the Member’s profile. The QR code can be used by the Member to drive traffic directly to their Deal Page.
  3. Members assign an expiration date to their deals that displays on their Deal Page. The Member receives automated reminders when the date is nearing expiration. If the deal page expiration date is exceeded, the system automatically archives all of the Member’s content on the site until a current deal is made available. A member may be terminated for failing to keep their deal page current.
  4. Common Member specific Deal Page elements for every Deal Page include a large picture, contact information, unique QR code and a minimum of one site link (Google +, Facebook or Yelp) where star ratings and reviews are accessed by Site visitors.
  5. Optional Member specific Deal Page elements available for all Members include a Google map, YouTube video, choice of form, website link, and email. Additional location information is an add-on that will display on the Deal Page for a one-time purchase per location.
  6. A prominent button to a Bio Page displays for Gold members when available.
  7. The Deal Page will also display up to 6 current products being sold by Gold Members when selling products is the Member’s goal for their Deal Page. The products, available as clickable thumbnail images, will each link to a detail page and other products being sold by that Merchant Member within the Site’s Marketplace. Only products that are current will display.

Coupons

All Members may create any number of coupons through the Site’s coupon template generator software. Coupons can be downloaded to any device, and shown on a smartphone or printed and presented to the Merchant to redeem.  Coupons are easily created using the Site’s Coupon Designer tool that allows for selection of color combinations, holiday and general images, and fields for text, coupon value, phone number, start and end date, and terms and conditions. Once saved, the coupon is stored in the system and available for distribution in each section where they may be used. Coupons may be edited, viewed, or deleted in the Member’s admin. When distributing coupons, Members are expected to make certain that the coupon has a valid expiration date. Silver and Gold members have the option to text a coupon to an opt-in SMS list through the Site.

Merchants may use coupons in the following promotional ways:

  • Offered as a social sharing incentive for live and webinar events.
  • Included in an email blast prepared from the Site’s email template generator.
  • Attached to an SMS text message prepared from the Site’s SMS text messaging system.
  • Distributed through a form from the Member’s Deal Page.

Member Bio Pages

Gold Members may create and manage their own bio page on the Site. When properly prepared with powerful company information, the bio page strengthens the Member’s brand and credibility and serves as an adjunct lead generation tool. Content elements on this page include a logo, YouTube video or large image, headline, description, testimonials, head shot, contact info, choice of a form (appointment request, contact or a MailChimp opt-in email), and a Deal Page button that makes it easy for visitors to return to the Member’s Deal Page. Members are responsible for the creation and management of all content on their bio page.

Sponsoring Text to Win Contests

All members can participate in site wide text to win contests where their contest is promoted by CDN. The Member’s deal is also promoted to all contest registrants by SMS at the time of entry and when the winner is selected. The sponsoring Member provides a prize that is promoted by the Site. Visitors are directed to opt-in to a specific contest list. At the time of entry, subscribers receive a text response acknowledging their entry and with a link to the sponsoring Member’s Deal Page. On the day of the contest, the system will randomly pick the winner from that contest list. The winner and Member will be notified and the winner will be responsible for contacting the Member to claim their prize. All others on the list will be notified that they did not win but will be given a special offer coupon or Deal Page link from the sponsoring Member.

Live and Webinar Events

Members can promote their live and webinar events in a powerful way. All events get posted to the calendar that displays on every page of the Site. An event section linked on the Site’s main top menu, displays all events with a thumbnail image, event title, date, time, and introductory content with a continue reading link that produces the event detail page. Events are ordered by event dates with most current on top. Advanced filtering on the main event page allows visitors to select all live or webinar events or refine their search to find live and webinar events in business, customer, school or nonprofit categories.

Event Management

Members are responsible for managing all content for their events from the events manager within their password protected admin area. For both live and webinar events, Members may edit and reschedule the date and time prior to the event date, and have options to clone and modify after the event period expires.

Live Events

Each live event builds a registration list for the Member prior to the event, sends automatic reminders to registrants and stores the event with editing, rescheduling, and cloning options. Live event details are presented on an engaging page with headline, top photo, formatted description, optional video, optional presenter information, google location map, contact information and a registration form that delivers registrations to the Member. If enabled, registrants can immediately download a coupon for sharing the event in either Facebook, Twitter or Google.

Webinar Events

Webinars are recorded live streaming Google Hangouts or other presentations that display a HD YouTube video presentation. Each webinar event builds a registration list for the Member prior to the event, sends automatic reminders to registrants, and displays the correct status of the event (registration, or live/replay) from a permanent URL (provided there is no lapse in active membership).

Webinar event details are presented on an engaging page with headline, top photo, formatted description, optional presenter information, optional video and a button to register. If enabled by the Member, registrants can immediately download a coupon for sharing the event in either Facebook, Twitter or Google. Live/replay status from the same URL provides options for the Member to add html, links and other content that display with social media sharing buttons while the event plays from a YouTube video. Members have options to edit and re-schedule webinar events on a recurring basis with registration, list building and event reminder functionality.

Member Events by Package

Silver and Gold members get one Google Hangout live streaming event produced for free during their initial 12 months of membership. All Members may purchase additional personalized and assisted sessions. All Members have use of the Site’s powerful software that promotes and plays their pre-recorded YouTube video presentation at a time selected by the Member.

Bronze Members can add or reschedule one live or webinar event every 6 months with the 6 months beginning from the date of their last event. Silver Members can add or reschedule one live or webinar event every 3 months with the 3 months beginning from the date of their last event. Gold Members can add or reschedule unlimited events. Bronze and Silver Members can upgrade their package at any time to increase the frequency of their events.

Marketplace Terms and Conditions

View Marketplace Terms

SMS Text Marketing

The Site includes options for visitors to opt in to receive deals, coupons, event, contest, and other information from targeted opt-in SMS text messaging lists. Silver and Gold Members have options to promote their deals, coupons, products and events through the use of these permission based lists.

Members manage SMS from their admin interface where they can view subscriber numbers in each list, select a list, complete a text field for their message, add an optional minified link, add an optional coupon for download and schedule their text message date and time.

Members use credits they have purchased for SMS as an add-on product – one credit is used for messages of 140 characters and 2 credits for messages of 300 characters (less spaces and the words CDN Offer that precedes each SMS at time of delivery). Members can view total character count as they type in the message field. There is a link icon that produces a box where a link can be added and minified for copying and pasting into the text message field. If a coupon has been created, a button allows for easy insertion of the Member’s coupon that can be downloaded by the recipient. The Site allows only 3 text messages per list per day to be sent. If that limit is exceeded for the date selected, the Member is prompted to choose another date. Because the numbers within a list will fluctuate, the actual SMS credits used are subtracted when the SMS message is deployed. Members can view data related to their SMS usage within their Member profile.

  • SMS Credits can be purchased in quantities of 500, 1,000 and 2,500.
  • Choose STANDARD message (up to 127 characters for 1 credit) or EXTENDED message (up to 277 characters for 2 credits).
  • SMS messages do not expire. Use whatever quantity you want.
  • There are no refunds on unused SMS credits.

Onsite Promotion through Email Marketing

The Site includes options for visitors to receive deals and other information from targeted opt-in email lists. All Members may use the Site's email marketing system as a promotional vehicle for their deals, coupons, events, and products through these permission based lists.

Members manage email marketing from their admin interface where they can view subscriber numbers in each list, select a list, prepare their email content via an easy Email Template Generator, preview, edit, save and schedule their email blast date and time.

Members use credits they have purchased for email marketing as an add-on product at the cost of $0.10 for email sent. The Site allows only 3 email messages per list per day to be sent. If that limit is exceeded for the date selected, the Member is prompted to choose another date or list. Because the numbers within a list will fluctuate, the actual email credits used are subtracted at the date and time when the email blast is sent. Members can view data related to their email credits and campaigns within their Member profile and on the Email Template Generator page.

  • Email Credits can be purchased in quantities of 1,000 credits for $100 ($0.10 per email).
  • Emails are prepared and sent using the Site's MailChimp bulk email account.
  • Members may not edit a campaign after it is saved and scheduled.
  • Members may clone a previous email blast and modify contents for a new campaign.
  • Email blast credits do not expire. Use whatever quantity you want.
  • There are no refunds on unused email blast credits.

Blog Posts

Contributing blog content is available for Gold Members only. Well written content and video that is relevant, engaging, informative and/or entertaining is a powerful branding, lead generation and sales conversion strategy. Your post content is promoted through CDN social media sites.

How to Submit Posts

Gold Members who select Manage Blog Posts from their Profile or top right menu are presented with a form with required fields that include title, description, bio, link and fields to upload a featured image and a logo and/or headshot. SEO fields for meta title, meta description and tags are also required.

Submitting the form creates a draft post in CityDealsNetworkFL.com/blog under the region it applies to which serves as the blog category. The post is reviewed by the admin and published. The Member receives an email autoresponder when the post is submitted and another when the post is published.

Blog Submission Requirements

Blog post content can be produced by a leader or employee within a Member’s company. The post entry should be submitted through our admin area ONLY by an authorized company member who is trusted with login access.

Post Content

Post content should not be a promotion of the company’s products or services. It should provide information that is relevant and important to the target market. Post content can include formatted text and YouTube video. Formatting with headlines, subheadings and bullets is recommended to make the content more readable and engaging.

Author Bio

Members may change their bio and link choice with each post to maximize the relevancy of their topic and goals. The company or author bio appears at the end of the post and should include the company and/or author name, author title, and any pertinent credentials that support your expertise in this area.

Link

The Member is responsible for adding an appropriate link which appears at the end of the bio section. Ideally this will be a link to the Member's deal page or bio page. It should not be a link that is likely to change and become broken.

SEO

Posts should include relevant keywords in the post title and description and meta title, description and tags. This will support search marketing and SEO requirements.

COMMUNITY SPONSORSHIPS

Members have opportunities to sponsor schools and other nonprofit organizations who are enrolled in a partner program on the site and are located in SW Florida. Community recognition through sponsorships can add credibility and increase a member's profitability. Upon acceptance by a participating school or nonprofit, a portion of the member’s monthly fees will automatically be paid monthly to that organization. A specific image conveying proud sponsor of “organization name” will display on the member’s deal page. Approved sponsors will display on the organization’s page within the Site.

MARKETPLACE MERCHANT POLICIES +

Merchants (Gold Level Members) have options to make products they sell available on CityDealsNetworkFL.com, henceforth called the “Site.” These product deals may display on the member's deal page and will also display in the site’s general marketplace in the member’s assigned category. Merchants may sell deals for products or services - all of these are referred to as product deals.

Product Deals:

When a merchant chooses to sell product deals on the Site, they have options to only sell in the Site’s Marketplace or also make selling deals the main goal of their deal page. When selling products is set as the goal on the Merchant’s deal page, up to 6 of the most current product deals will display as thumbnails on their deal page. Should the merchant choose not to make selling product deals the goal on their deal page, the products will only display in the Marketplace under the Merchant’s main category. The Merchant may then choose to use their deal page for other purposes. Merchants may have unlimited product deals for sale that display in the Marketplace. A product may be created, viewed and edited as a draft any number of times. Once published, the product deal may have minor editorial changes or can be deleted. Orders in process must be completed by the merchant.

Product Status:

Products may be enabled or disabled by Merchants to make them visible or not visible to Site visitors. Members must have a published Deal Page with a valid date in order for products to display on the Site.

Artwork:

Merchants agree to only use artwork on the Site that they have the legal rights to use. Merchants must upload artwork in the dimensions, file type and file size specified. Merchants assume sole legal responsibility for their use of artwork that they upload for the promotion of their products on the Site. The Site will not be held liable for any copyright infringement produced by the merchant’s unlawful use of artwork on the Site.

Voucher Quantities:

When limiting voucher quantities, merchants agree to be responsible for fulfilling a few extra purchases that may be underway in the cart before the limit is reached. Merchants use the admin interface to verify the status of received and processed (completed) orders.

PayPal:

Merchants are required to have a business PayPal account (this can be a free standard account) where proceeds from their product sales are transferred. This can be the same account used to pay fees to the Site for membership and add-on products/services.

Payments to Merchants:

Funds from customer orders are directly deposited into the Site’s PayPal account. Merchants are paid 90% of a total of the product purchase price and shipping plus 100% of paid sales tax less PayPal fees. PayPal fees are proportional based on the product price for each order within the total cart. Payments released to the Merchant by the Site, remain in the Merchant’s account balance until the Merchant elects to withdraw those funds (minimum withdrawal amount is $100). Funds withdrawn by the Merchant are deposited into the Merchant’s PayPal account less normal PayPal fees for the transfer.

Merchant Fees for Customer Refunds:

Merchants are responsible for customer return PayPal fees plus a 2% administrative cost incurred by the Site for refunding their customer due to a valid complaint.

Three Product Types:

  1. Products Shipped or Picked Up at Merchant's Location
  2. Products by Appointment at Merchant's Location
  3. Products with Immediate or Short Term Fulfillment by Delivery or Pickup at Merchant's Location

Products Shipped to Customer

Merchants agree to verify receipt of the order within 2 days. Merchants who fulfill an order without validation and changing the status to received and completed, will forfeit their rights to receive payment. Merchants agree to fulfill the order within 5 days and alert the customer and the Site within 24 hours in the event that fulfillment will be delayed. A merchant may forfeit their rights to sell deals if fulfillment is delayed more than three times in their 12-month member period.

  1. Customer Satisfaction: Merchants are paid after the customer approves the purchase as being complete and satisfactory. Merchants who receive dispute notifications from the customer via the Site system, should address them directly with the customer.
  2. Customer Order Confirmation: Merchants are paid after the customer confirms satisfaction with the product purchased within their order.
  3. Customer Satisfaction Unconfirmed: When a customer fails to mark a satisfactory order complete within 14 days of receipt of their product and the Merchant has fulfilled the order, the Site will release payment to the Merchant.
  4. Customer Refunds: Customer’s may receive a complete refund for the disputed product within their order including product costs, shipping and sales tax, after they have followed the Site’s policy for disputes and have been unsuccessful in resolving a dispute with the Merchant for any of the following reasons:
    • Orders have not been received within 14 days of purchase.
    • The product is not available during the date range when it is valid.
    • The product received is damaged.
    • The product is misrepresented from what is described on the Site, or
    • The product is deemed to be inferior in quality or performance.

Products by Appointment at Merchant's Location

Merchants agree to fulfill valid Customer orders per the terms and conditions that they post on the Site when presented with the Site’s order documents by the Customer. Merchants agree to login to the Site’s admin interface prior to fulfillment to validate and receive the order and to mark the order complete upon fulfillment. Merchants who fulfill an order without validation and changing the status to received and completed, will forfeit their rights to receive payment and run the risk of a customer redeeming their product multiple times. A merchant may forfeit their rights to sell product deals if they are unable or unwilling to fulfill posted product deals as described on the Site and this results in a valid Customer dispute more than three times in their 12-month member period.

  1. Product Appointment / Pickup Date: Merchant receives the order and assigns an appointment/pickup date and time for the Customer. The Customer receives pickup date notifications from the Merchant via a system generated email. The customer may accept the appointment/pickup date or request an alternate date. This message is communicated to the Merchant who can accept or offer an alternate date. Upon acceptance by the Customer and Merchant for the appointment/pickup date and time, the Customer has 5 days after receiving the product to initiate a dispute. If the customer does not dispute or marks the order as complete within 5 days, funds due to the Merchant for that product are automatically released into the Merchant’s account balance and are available for withdrawal.
  2. Merchant Terms for Customer: The merchant is responsible for specifying the dates of the week, times and other conditions for availability within their terms and conditions.
  3. Customer Satisfaction: Merchants who receive dispute notifications from the customer via the Site system, should address them directly with customer.
  4. Customer Order Confirmation: Merchants are paid after the customer confirms satisfaction with the product purchase on or before 5 days after redeeming the product.
  5. Customer Satisfaction Unconfirmed: When the customer fails to mark a satisfactory order complete within 5 days of receipt of their product and the Merchant has fulfilled the order according to Merchant terms specified for that product and the Site’s policies, the Site will release payment to the Merchant.
  6. Customer Disputes: The customer’s dispute period extends 5 days from the date that the product is redeemed. When a customer’s dispute is unresolved and is found to be valid, the customer will be issued a full refund. When a customer’s dispute is unresolved in 14 days and determined to be invalid, a refund will not be issued and funds for the product purchase will be released to the merchant.
  7. Customer Refunds: Customer’s may receive a complete refund for their purchase of the disputed product including product costs and sales tax when it is disputed within the valid date range of their purchase and when they have been unsuccessful in resolving a dispute with the Merchant for any of the following:
    • The product to be shipped was never sent.
    • The product is damaged.
    • The product is misrepresented from what is described on the Site, or
    • The product is deemed to be inferior in quality or performance.

Products with Immediate or Short Term Fulfillment by Delivery or Pickup at Merchant's Location

Merchants who sell product deals that can be redeemed immediately and are available either through delivery or pickup by the customer include the following terms:

  1. Merchant Terms for Customer: The merchant is responsible for specifying the dates of the week, times and other conditions for availability within their terms and conditions. The merchant must specify the number of days when the product is available to be redeemed.
  2. Delivered Products: When a product is available for delivery to the customer, the merchant can specify zip codes where delivery is available. Customers outside of the specified zip codes will not be able to select delivery as an option.
  3. Customer Order Confirmation: Merchants are paid after the customer confirms satisfaction with the product purchase within 5 days of redeeming the product.
  4. Customer Satisfaction Unconfirmed: When a customer fails to mark a satisfactory order complete within 5 days of receipt of their product and the Merchant has fulfilled the order according to Merchant terms specified for that product and the Site’s policies, the Site will release payment to the Merchant.
  5. Customer Disputes: The customer’s dispute period extends 5 days from the date that the product is redeemed and applies when the product is redeemed during the merchant’s specified redemption period. When a customer’s dispute is unresolved and is found to be valid, the customer will be issued a full refund. When a customer’s dispute is unresolved in 14 days and determined to be invalid, a refund will not be issued and funds for the product purchase will be released to the merchant.
  6. Customer Refunds: Customer’s may receive a complete refund for their purchase of the disputed product including product costs and sales tax when it is disputed within the valid date range of their purchase and when they have been unsuccessful in resolving a dispute with the Merchant for any of the following:
    • The product is not available during the period of time when it is valid.
    • Merchant cancels product order during its valid period.
    • The product is damaged.
    • The product is misrepresented from what is described on the Site, or
    • The product or service sold is deemed to be inferior in quality or performance.
MEMBER DEAL PAGES +

All Members have their own “Deal Page” that they manage from an admin area via a unique login. Deal Pages afford member options for creating and displaying one type of deal at a time. They can sell product deals, get appointment requests, get inquiries, give coupons, promote events, or build an opt-in email list.

  1. When creating their initial Deal Page, the Member enters a unique username that automatically and permanently creates their Deal Page URL or permalink. That permalink (URL) always displays whatever deal is current for that Member.
  2. When the permalink is created, the system also automatically makes a unique QR code available within the Member’s profile. The QR code can be used by the Member to drive traffic directly to their Deal Page.
  3. Members assign an expiration date to their deals that displays on their Deal Page. The Member receives automated reminders when the date is nearing expiration. If the date is exceeded, the system automatically archives all of the Member’s content on the site until a current deal is made available. A member may be terminated for failing to keep their deal page current.
  4. Common Member specific Deal Page elements for every Deal Page include a large picture, contact information, unique QR code and a minimum of one site link (Google , Facebook or Yelp) where star ratings and reviews are accessed by Site visitors.
  5. Optional Member specific Deal Page elements available for all Members include a Google map, YouTube video, choice of form, website link, and email. Additional location information is an add-on that will display on the Deal Page for a one-time purchase per location.
  6. A prominent button to a Bio Page displays for Gold members when available.
  7. The Deal Page will also display up to 6 current products being sold by Gold Members when selling products is the Member’s goal for their Deal Page. The products, available as clickable thumbnail images, will each link to a detail page and other products being sold by that Merchant Member within the Site’s Marketplace. Only products that are current will display.
COUPONS +

All Members may create any number of coupons through the Site’s coupon template generator software. Coupons can be downloaded to any device, and shown on a smartphone or printed and presented to the Merchant to redeem.

Coupons are easily created using the Site’s Coupon Designer tool that allows for selection of color combinations, holiday and general images, and fields for text, coupon value, phone number, start and end date, and terms and conditions. Once saved, the coupon is stored in the system and available for distribution in each section where they may be used. Coupons may be edited, viewed, or deleted in the Member’s admin. When distributing coupons, Members are expected to make certain that the coupon has a valid expiration date. Silver and Gold members have the option to text a coupon to an opt-in SMS list through the Site.

Merchants may use coupons in the following promotional ways:

  • Offered as a social sharing incentive for live and webinar events.
  • Included in an email blast prepared from the Site’s email template generator.
  • Attached to an SMS text message prepared from the Site’s SMS text messaging system.
  • Distributed through a form from the Member’s Deal Page.
MEMBER BIO PAGES +

Gold Members may create and manage their own bio page on the Site. When properly prepared with powerful company information, the bio page strengthens the Member’s brand and credibility and serves as an adjunct lead generation tool. Content elements on this page include a logo, YouTube video or large image, headline, description, testimonials, head shot, contact info, choice of a form (appointment request, contact or a MailChimp opt-in email), and a Deal Page button that makes it easy for visitors to return to the Member’s Deal Page. Members are responsible for the creation and management of all content on their bio page.

LIVE & WEBINAR EVENTS +

Members can promote their live and webinar events in a powerful way. All events get posted to the calendar that displays on every page of the Site. An event section linked on the Site’s main top menu, displays all events with a thumbnail image, event title, date, time, and introductory content with a continue reading link that produces the event detail page. Events are ordered by event dates with most current on top. Advanced filtering on the main event page allows visitors to select all live or webinar events or refine their search to find live and webinar events in business, customer, school or nonprofit categories.

Event Management

Members are responsible for managing all content for their events from the events manager within their password protected admin area. For both live and webinar events, Members may edit and reschedule the date and time prior to the event date, and have options to clone and modify after the event period expires.

Live Events

Each live event builds a registration list for the Member prior to the event, sends automatic reminders to registrants and stores the event with editing, rescheduling, and cloning options. Live event details are presented on an engaging page with headline, top photo, formatted description, optional video, optional presenter information, google location map, contact information and a registration form that delivers registrations to the Member. If enabled, registrants can immediately download a coupon for sharing the event in either Facebook, Twitter or Google.

Webinar Events

Webinars are recorded live streaming Google Hangouts or other presentations that display a HD YouTube video presentation. Each webinar event builds a registration list for the Member prior to the event, sends automatic reminders to registrants, and displays the correct status of the event (registration, or live/replay) from a permanent URL (provided there is no lapse in active membership).

Webinar event details are presented on an engaging page with headline, top photo, formatted description, optional presenter information, optional video and a button to register. If enabled by the Member, registrants can immediately download a coupon for sharing the event in either Facebook, Twitter or Google. Live/replay status from the same URL provides options for the Member to add html, links and other content that display with social media sharing buttons while the event plays from a YouTube video. Members have options to edit and re-schedule webinar events on a recurring basis with registration, list building and event reminder functionality.

Member Events by Package

Silver and Gold members get one Google Hangout live streaming event produced for free during their initial 12 months of membership. All Members may purchase additional personalized and assisted sessions. All Members have use of the Site’s powerful software that promotes and plays their pre-recorded YouTube video presentation at a time selected by the Member.

SPONSORING CONTESTS +

All members can participate in site wide text to win contests where their contest is promoted by CDN. The Member’s deal is also promoted to all contest registrants by SMS at the time of entry and when the winner is selected. The sponsoring Member provides a prize that is promoted by the Site. Visitors are directed to opt-in to a specific contest list. At the time of entry, subscribers receive a text response acknowledging their entry and with a link to the sponsoring Member’s Deal Page. On the day of the contest, the system will randomly pick the winner from that contest list. The winner and Member will be notified and the winner will be responsible for contacting the Member to claim their prize. All others on the list will be notified that they did not win but will be given a special offer coupon or Deal Page link from the sponsoring Member.

MEMBER SMS TEXT MARKETING +

The Site includes options for visitors to opt in to receive deals, coupons, event, contest, and other information from targeted opt-in SMS text messaging lists. Silver and Gold Members have options to promote their deals, coupons, products and events through the use of these permission based lists.

Members manage SMS from their admin interface where they can view subscriber numbers in each list, select a list, complete a text field for their message, add an optional minified link, add an optional coupon for download and schedule their text message date and time.

Members use credits they have purchased for SMS as an add-on product – one credit is used for messages of 140 characters and 2 credits for messages of 300 characters (less spaces and the words CDN Offer that precedes each SMS at time of delivery). Members can view total character count as they type in the message field. There is a link icon that produces a box where a link can be added and minified for copying and pasting into the text message field. If a coupon has been created, a button allows for easy insertion of the Member’s coupon that can be downloaded by the recipient. The Site allows only 3 text messages per list per day to be sent. If that limit is exceeded for the date selected, the Member is prompted to choose another date. Because the numbers within a list will fluctuate, the actual SMS credits used are subtracted when the SMS message is deployed. Members can view data related to their SMS usage within their Member profile.

  • SMS Credits can be purchased in quantities of 500 ($0.20/SMS), 1,000 ($0.15/SMS) and 2,500 ($0.10/SMS).
  • Choose STANDARD message (up to 127 characters for 1 credit) or EXTENDED message (up to 277 characters for 2 credits).
  • SMS messages do not expire. Use whatever quantity you want.
MEMBER EMAIL MARKETING +

The Site includes options for visitors to receive deals and other information from targeted opt-in email lists. All Members may use the Site's email marketing system as a promotional vehicle for their deals, coupons, events, and products through these permission based lists.

Members manage email marketing from their admin interface where they can view subscriber numbers in each list, select a list, prepare their email content via an easy Email Template Generator, preview, edit, save and schedule their email blast date and time.

Members use credits they have purchased for email marketing as an add-on product at the cost of $0.10 for email sent. The Site allows only 3 email messages per list per day to be sent. If that limit is exceeded for the date selected, the Member is prompted to choose another date or list. Because the numbers within a list will fluctuate, the actual email credits used are subtracted at the date and time when the email blast is sent. Members can view data related to their email credits and campaigns within their Member profile and on the Email Template Generator page.

  • Email Credits can be purchased in quantities of 1,000 credits for $100 ($0.10 per email).
  • Emails are prepared and sent using the Site's MailChimp bulk email account.
  • Members may not edit a campaign after it is saved and scheduled.
  • Members may clone a previous email blast and modify contents for a new campaign.
  • Email blast credits do not expire. Use whatever quantity you want.
MEMBER BLOG POSTS +

Contributing blog content is available for Gold Members only. Well written content and video that is relevant, engaging, informative and/or entertaining is a powerful branding, lead generation and sales conversion strategy. Your post content is promoted through CDN social media sites.

How to Submit Posts

Gold Members who select Manage Blog Posts from their Profile or top right menu are presented with a form with required fields that include title, description, bio, link and fields to upload a featured image and a logo and/or headshot. SEO fields for meta title, meta description and tags are also required.

Submitting the form creates a draft post in CityDealsNetworkFL.com/blog under the region it applies to which serves as the blog category. The post is reviewed by the admin and published. The Member receives an email autoresponder when the post is submitted and another when the post is published.

Blog Submission Requirements

Blog post content can be produced by a leader or employee within a Member’s company. The post entry should be submitted through our admin area ONLY by an authorized company member who is trusted with login access.

Post Content

Post content should not be a promotion of the company’s products or services. It should provide information that is relevant and important to the target market. Post content can include formatted text and YouTube video. Formatting with headlines, subheadings and bullets is recommended to make the content more readable and engaging.

Author Bio

Members may change their bio and link choice with each post to maximize the relevancy of their topic and goals. The company or author bio appears at the end of the post and should include the company and/or author name, author title, and any pertinent credentials that support your expertise in this area.

Link

The Member is responsible for adding an appropriate link which appears at the end of the bio section. Ideally this will be a link to the Member's deal page or bio page. It should not be a link that is likely to change and become broken.

SEO

Posts should include relevant keywords in the post title and description and meta title, description and tags. This will support search marketing and SEO requirements.

PARTNER SPONSOR PROGRAM +

Members have an opportunity to sponsor a participating school or nonprofit organization at no extra cost. They must apply on the partner member's page. Upon acceptance, a "Proud Sponsor" linked symbol with the partner's logo will display on the member's deal page. The partner's page will include a list of all sponsors and a link to each sponsor's deal page. A percentage of the member's monthly fees will automatically be deposited into the partner's account. Partners are encouraged to promote sponsor support to their membership.

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